Privacy Policy

1. Information We Collect

1.1 Information You Provide

• Account information (name, email, company details)
• Contact information for support and communication
• Payment and billing information
• Data migration project details and configurations
• Communications with our support team

1.2 Automatically Collected Information

• Usage data and analytics (pages visited, features used)
• Device information (browser type, operating system)
• IP address and location data
• Cookies and similar tracking technologies
• Performance and error logs

1.3 Data You Migrate

We process your data during migration operations but do not retain or use your migrated data for any purpose other than providing the service. Your data remains your property and is protected by enterprise-grade security measures.

2. How We Use Your Information

• Service Delivery: To provide, maintain, and improve our AI-powered data migration services
• Customer Support: To respond to your inquiries and provide technical assistance
• Communication: To send service updates, security alerts, and administrative messages
• Analytics: To understand usage patterns and improve our platform
• Security: To detect, prevent, and address fraud and security issues
• Compliance: To comply with legal obligations and enforce our terms
• Marketing: To send promotional communications (with your consent)

3. How We Share Your Information

We do not sell your personal information. We may share your information only in the following circumstances:

• Service Providers: With trusted third-party vendors who assist in service delivery (cloud hosting, analytics)
• Legal Requirements: When required by law or to protect our rights and safety
• Business Transfers: In connection with mergers, acquisitions, or asset sales
• With Your Consent: When you explicitly authorize us to share your information

4. Data Security

We implement industry-leading security measures to protect your data:

• End-to-end encryption for data in transit and at rest
• Regular security audits and penetration testing
• Access controls and authentication mechanisms
• SOC 2 Type II and ISO 27001 compliance
• 24/7 security monitoring and incident response
• Regular employee security training

5. Your Privacy Rights

Depending on your location, you may have the following rights:

• Access: Request a copy of your personal data
• Correction: Update or correct inaccurate information
• Deletion: Request deletion of your personal data
• Portability: Receive your data in a structured, machine-readable format
• Objection: Object to processing of your personal data
• Restriction: Request restriction of processing
• Withdraw Consent: Withdraw consent for data processing

To exercise these rights, contact us at privacy@datamigration.ai

6. Data Retention

We retain your personal information only as long as necessary to provide our services and comply with legal obligations. Account data is retained while your account is active. Migrated data is processed in real-time and not stored beyond the migration operation unless explicitly configured by you.

7. International Data Transfers

Your data may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place, including Standard Contractual Clauses (SCCs) and compliance with applicable data protection frameworks.

8. Cookies and Tracking

We use cookies and similar technologies to enhance your experience. You can control cookie preferences through your browser settings. Essential cookies are required for service functionality, while analytics and marketing cookies require your consent.

9. Children's Privacy

Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from children.

10. Changes to This Policy

We may update this Privacy Policy periodically. We will notify you of material changes via email or through our platform. Continued use of our services after changes constitutes acceptance of the updated policy.